The future of inflight track on day 2 is curated by XXL Solutions - do things differently. We will cover innovative approaches to inflight entertainment and connectivity, considerations beyond inflight, covering the whole customer journey. We explore what propositions are already out there by airports, airlines and other travel stakeholders along the journey, and what embracing them into a new seamless experience can lead to in terms of customer experience, loyalty, customer insight and revenue. We will also discuss examples of state of the art retail. Will we all be Amazon of the air, or simply digital companies? What step does it take from an ancillary strategy to a retail model? What can aviation learn from retailers where revenues can be optimised throughout the complete portfolio of an airline? What can aviation learn from retailers where data is a key element of the decision making process?
With air travel expected to double by 2036, the industry will not be able to handle the growth or evolving customer expectations with the current processes, installations and ways of doing business. Accommodating growth with even bigger airports will be increasingly difficult - if not impossible.
GAPS has been established to examine the processes that touch the passenger journey, on the ground and in the air, and impact related airport processes and operations. The future passenger journey will not be remiss, and delegates will have the chance to collectively shape future solutions through panel discussions, innovation sessions, and partake in the development of the future passenger journey storyline.
This Symposium will bring together airline and airport executives and managers who cover everything from terminal and ramp operations, baggage operations to security screening as well as government and authority representatives, technology and solution providers.