Hamburg Airport is a best practice example for the next generation of airport.
The airport announced in October 2018 to join forces with Budapest (BUD) and Düsseldorf (DUS) airports to promote their cargo operations under the slogan “Connect Differently”.
With the fully automated baggage drop, passengers benefit from even more independence and flexibility at departure. The aim is to bring passengers to the plane without time-consuming processes. Since the start of November 2017, ten “self bag drop” kiosks have been in operation in Terminal 1. Four stations have also been installed for automated check-in. The kiosks, developed and manufactured by Materna GmbH in Dortmund, are technically equipped to provide services for all airlines. They “self bag drop” procedure is currently being used by Air France, KLM and easyJet. Other airlines are joining over time.
“Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment,” says Johannes Scharnberg, Director of Aviation at Hamburg Airport. “And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightforward and self-explanatory. Staff are on hand to provide personal support with the process at any time. So nobody needs to worry about being stuck with a machine and no human help.”.
2017 was a challenging year for Hamburg Airport with strong passenger growth. Passenger figures rose by around 8.6 percent to 17.62 million passengers. More people than ever before used Hamburg Airport for their holiday or business travel. There continues to be great variety in the route network, and the airport has increased service and comfort levels for passengers as well as enhancing the Hamburg touch, with innovations such as the Hamburg Welcome Center, redesigned waiting areas and the flexible Self Bag Drop baggage kiosks. With its optimised infrastructure, Hamburg Airport is preparing for the future demands of air traffic and the growing demand for mobility.
“17 in 17”: Passenger growth of 8.6 percent
17.62 million passengers used Hamburg Airport in 2017. This is around 1.4 million passengers, or 8.6 percent, more than in 2016. This was the first time that there were more than 17 million passengers in one year in the history of the airport. Aircraft movements, totalling around 159,780 in 2017, were lower than in the year 2000, when just under 10 million passengers used Hamburg Airport. Compared to 2016, the number of aircraft movements declined by around 0.5 percent.
“The passenger growth of 8.6 percent in the year 2017 was higher than average,” says Michael Eggenschwiler, CEO of Hamburg Airport. “At the start of the year we anticipated a significantly lower growth in passenger numbers. The actual development shows just how high the demand for mobility is amongst northern Germans. And it is our task as an airport to ensure the region’s mobility into the future, for both private and business travellers. It is a positive development for our neighbours that the number of aircraft movements has remained constant, thanks to efficient air traffic operations.”
A glance at the passenger load factor shows just how efficient air travel is becoming. The average number of passengers per flight in 2017 was 121.4, compared to an average of 112.5 in 2016. The average number of seats per flight has increased from 147 to 156. The load factor on flights to and from Hamburg Airport rose by 1.2 percentage points to 77.8 percent in comparison to 2016.
Michael Eggenschwiler, Hamburg Airport, CEO, about the Hamburg Aviation Conference 2017:
"The conference 2017 was great, focusing on tackling business issues and innovation in an international context. Content, speakers, participants that make you feel like family.
Time well spent for decision makers, executive team members and middle management, thought leaders and key influencers in aviation, travel, retail and science. We look forward to "think future 2018!"
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