Global technology evangelist in the corporate travel and mobile world with proven ability to start new business or develop new services within large companies as well negotiating and closing "impossible deals" between global enterprise buyers, start-up suppliers and major established industry players.
All-round background in software services ranging from actual code writing to marketing of new products and services and creation of completely new business models with associated go-to-market strategy and significant disruptive innovation resulting in new customer value creation.
Proven presenter at very large travel industry events in both EMEA, APAC and US, with audiences ranging from 10 - 1,000 delegates.
Named as of the 25 most influential people in the travel industry in 2010 by Business Travel News as CEO and co-founder of conTgo, a UK-based startup acquired by Concur technologies in March 2013
Global network of business contacts within the travel, procurement and mobile world after living and working in 5 different countries in EMEA, APAC and now USA.
Strategic advisor for the following startups
- Stabilitas (since January 2016)
- Medical Travel Companions (since March 2016)
- MySafeTravel (since June 2017)
- Winding Tree (since July 2017)
- Gaest (since September 2017)
- CryptoCribs (since January 2018)
- LuggageHero (since March 2018)
- TroopTravel (since April 2018)
COMPANY PLANS TO ENHANCE THE MOBILE SERVICING EXPERIENCE FOR TRAVEL
American Express (NYSE:AXP) today announced it has acquired Mezi www.mezi.com, a personal travel assistant app that helps consumers plan and book trips. The Mezi app allows travelers to simply message their requests for flights, hotel or restaurant reservations, and Mezi provides recommendations and makes travel arrangements at the customer’s request. Founded in 2015, Mezi uses artificial intelligence (AI) and human expertise to personalize the online travel discovery and booking experience. By learning travelers’ preferences and understanding the way customers make requests using natural language, Mezi gets smarter and more efficient over time.
“Mezi’s AI-powered experience opens up exciting new ways for us to connect with and serve our Card Members and creates opportunities for us to build more meaningful relationships with them,” said Phil Norman, Vice President of American Express Digital Labs. “With messaging emerging as channel of choice for many, and the demand for unique experiences increasing, we believe the combination of Mezi’s capabilities with our global network of expert travel counselors creates a differentiated, high-touch service experience for our Card Members.”
The acquisition of Mezi follows an investment made in 2016 by American Express Ventures, the strategic investment arm of American Express, as well as a successful pilot with American Express Card Members. For those currently already enrolled in the AskAmex pilot, it will continue to run through the first half of 2018.
“American Express has always been synonymous with superior service and we couldn’t be more thrilled to join the company,” said Swapnil Shinde, Co-Founder and CEO, Mezi.
Going forward, Mezi will operate as a wholly-owned subsidiary of American Express and will continue to develop its core technologies and enhance its capabilities in digital travel concierge services. “We’ve built Mezi to become better with each and every interaction and based on the success of our pilot with American Express, we are excited to bring Mezi’s mobile capabilities to more Card Members,” said Snehal Shinde, Co-Founder and CTO, Mezi. The company’s co-founders will continue to lead Mezi, and will report to Phil Norman, Vice President, Amex Digital Labs, Global Consumer Services Group at American Express.
“I’m excited to welcome Mezi’s talented team to American Express. Together, we will continue to innovate mobile travel and concierge experiences for our customers,” added Mr. Norman.
About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com, and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.
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