Online retailers keep advancing in the offline world to gain additional market share and new customers, with Alibaba's latest acquisition in Sun Art being just one example. Aviation stakeholders need to rethink their future position in terms of where they want to go, and what this could mean for them in terms of threats and opportunities. They cannot once again all follow Ryanair, which has defined the vision of "Amazon of Travel".
made by many have just completed their second research on innovation labs, with a broad collection of best pratice knowledge.
They take an approach which any innovation lab manager or organisation which investigates to engage with an innovation lab can learn from to succeed. In principle they look at four main experiments related to innovation labs: the impact of proper design, the impact of actual competition, the impact of hard targets and the impact of tranquility.
The report reveals plenty of valuable insights and data, about where the blockers to innovation are, what innovation lab talent looks like (and how to manage it), how to integrate with the sponsor organisation, and why innovation labs are to business what sci-fi is to literature. Above all, and perhaps most valuably, made by many defined the key reasons why innovation labs fail… and what to do about it.
The game changers in terms of technology are AI and the virtual assistants using them, blockchain, bots, APIs.
We will be discussing a lot of use cases at the Hamburg Aviation Conference - think future 2018.
High street shopping malls close, airport malls keep growing and Apple, Amazon & Google increase their numbers of physical stores. Customers - and staff - expect real time responses in an age where the smartphone has become ubiquitous. Real and virtual life mix. Social media and messaging have become a normal way of communication.
Transformation is needed - but it needs to be smart and viable, not just digital for any price. We need to find the right balance and pace. Humanization of technology and mix of physical and digital worlds need to be considered. Start 2018 with us in Hamburg and enjoy relevant insight, new thoughts, key contacts and a remarkable guest experience to develop your transformation strategy.