the five key technologies you need to know about
The future will be digital, and the world of the hyper connected consumer is moving from physical to digital assets. Examples such as Uber, Amazon, Google, Apple, Expedia, WhatsApp and more illustrate that the enterprise value of the future is about how well an organisation develops their digital assets for the benefits of customers and employees as Bratati Ghosh, CMO at IBS Software Services pointed out clearly in her keynote speech at the Hamburg Aviation Conference - think future 2018 last February. She also explains how traditional organisations can innovate and leverage their full potential.
Munich Airport International has just introduced Josie Pepper, a humanoid robot to answer customer service queries. With voice and #AI artificial intelligence developin fast, several use cases particularly for travel and service keep growing.
In Japan, humanoid robots have already become a regular feature, welcoming clients in department stores and giving company to people living on their own.
At think future - Hamburg Aviation Conference 8 - 9 February how to transform - the do's and don'ts from people who have done it or are in the middle of it - will be one of the key subjects.
...and the Chinese e-Commerce giant Alibaba launches cryptocurrency mining platform
At the futuristic Seattle store, customers can skip the cashier and just walk out with their purchases. The shopper scans a code on the Amazon Go app to enter, and then is tracked around the store with AI-monitored video. Anything they leave with is simply charged to their Amazon account.
Christmas holiday feeling gone, reality starting. You realise you need new thinking to take the right decisions for 2018? Join us at the think future - Hamburg Aviation Conference 8 - 9 February 2018. Food for thought, an amazing guest epxerience and great networking opportunities guaranteed.
Social, global, mobile are the three biggest changes with regard to digital media and how consumers communicate. And the format of stories is a ground breaking approach to empower and to get one2one insight. An approach which is extremely relevant for aviation and travel as well. We are honoured that Yusuf Omar and Sumaiya Omar form Hashtag Our Stories will hold the keynote speech at our next think future event, Hamburg Aviation Conference 2018.
Get some insight upfront from Yusuf Omar at the INMA International News Media Association Congress in New York 2017. INMA is the signature global conference for news media executives seeking to get smarter about growth strategies in a fast-changing market and benchmark against the world's best. This is an approach which we strive for with our annual think tank, the Hamburg Aviation Conference as well.
Hobo, the chain’s brand new hotel in the centre of Stockholm, is the first to take advantage of what Christian Lundén , director of future business for Nordic Choice Hotels, is calling “a totally new opportunity for our industry”.
Pedro Renaud Anderson , Founder at Winding Tree, will be a speaker at think future - Hamburg Aviation Conference 8 - 9 February 2018.
More than 60 projects cutting across various aspects of the business are underway, including a review of its network across the group, tapping on data to optimise fuel costs, setting up a new customer service experience division and rolling out a new digital training curriculum for its employees.
Decision processes are under scrutiny to ensure more dynamism in a fast changing environment. Layers have been taken out of the approval processes already.
Key focus areas for change are digitalisation and creation of additional revenue opportunities and optimisation of the customer experience as well as efficiency.
Jens Bischof, CEO at SunExpress, a joint venture between Lufthansa and Turkish Airlines, will join the Grand Opening Panel at the Hamburg Aviation Conference on 8th February 2018 to discuss strategic and tactical priorities for airlines.
He shifted a distribution paradigm for the Lufthansa Group when he introduced a booking fee purchased through the GDS in 2015.
Will blockchain break down the last barriers to innovation and enable the future of travel? Great news is that airlines and airports have started to pay attention and to explore opportunities with blockchain. Air New Zealand has just announced a partnership with Winding Tree to explore the technology for improvements in various areas of the value chain. Blockchain benefits companies and customers by cutting out the middlemend, thus reducing cost and creating a more seamless customer experience.
User ratings seem to create a lot of confidence with customers. IBS Software did a review of insight and data available in the market how important ratings are really, how much they influence customer decisions, and whether a travel business can afford NOT to have them.
Talea Buchwald, Portal Manager for the DB Navigator at Deutsche Bahn, will present the journey of DB Navigator from distribution channel to travel companion.
Online retailers keep advancing in the offline world to gain additional market share and new customers, with Alibaba's latest acquisition in Sun Art being just one example. Aviation stakeholders need to rethink their future position in terms of where they want to go, and what this could mean for them in terms of threats and opportunities. They cannot once again all follow Ryanair, which has defined the vision of "Amazon of Travel".
made by many have just completed their second research on innovation labs, with a broad collection of best pratice knowledge.
They take an approach which any innovation lab manager or organisation which investigates to engage with an innovation lab can learn from to succeed. In principle they look at four main experiments related to innovation labs: the impact of proper design, the impact of actual competition, the impact of hard targets and the impact of tranquility.
The report reveals plenty of valuable insights and data, about where the blockers to innovation are, what innovation lab talent looks like (and how to manage it), how to integrate with the sponsor organisation, and why innovation labs are to business what sci-fi is to literature. Above all, and perhaps most valuably, made by many defined the key reasons why innovation labs fail… and what to do about it.
The game changers in terms of technology are AI and the virtual assistants using them, blockchain, bots, APIs.
We will be discussing a lot of use cases at the Hamburg Aviation Conference - think future 2018.