All in change management

How innovation changes the world

The future will be digital, and the world of the hyper connected consumer is moving from physical to digital assets. Examples such as Uber, Amazon, Google, Apple, Expedia, WhatsApp and more illustrate that the enterprise value of the future is about how well an organisation develops their digital assets for the benefits of customers and employees as Bratati Ghosh, CMO at IBS Software Services pointed out clearly in her keynote speech at the Hamburg Aviation Conference - think future 2018 last February. She also explains how traditional organisations can innovate and leverage their full potential. 

Voice - the next big thing

Munich Airport International has just introduced Josie Pepper, a humanoid robot to answer customer service queries. With voice and #AI artificial intelligence developin fast, several use cases particularly for travel and service keep growing.

In Japan, humanoid robots have already become a regular feature, welcoming clients in department stores and  giving company to people living on their own.