think future 2019 will be 21-22Feb 

     think future 2019 will be 21-22Feb 

We will ensure to make your experience extraordinary. 

 

Bots as human servants

Bots as human servants

Ursula Silling
aviation, airport, digital transformation, airline, strategy, innovation, distribution, transport, railway

 “Bots as human servants”


1 exceptional experience will make a huge difference: How to develop truly conversation bots with ( Caravelo (  co-founder Jose Luis Vilar ...


https://lnkd.in/eac2dU6 via @YouTube @inaki uriz  @jonathan newman #digital #customerexperience #innovation #thinkfuture

Ursula Silling
aviation, airport, digital transformation, airline, strategy, innovation, distribution, transport, railway
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Ursula Silling

 Ursula Silling

Founder & CEO at do things differently - XXL Solutions

MD at think future - Hamburg Aviation Conference 

Travel tech start up advisor

Founder of the first global virtual innovation club for aviation & travel 

Visiting Lecturer at City University of London 

Mentor at Everwise, Advisory Board Member at Uniforce, Author and Writer

Fostering innovation & digital transformation for airlines, airports & travel. Obsessed with the customer and making things happen in the digital age. 

What – commercial strategy, digital transformation and change management, modern revenue management and pricing, customer experience management and state of the art loyalty strategies, retailing, ancillaries and product development, modern network planning methodologies, sales transformation, marketing and distribution and new technologies as enabler for an agile commercial strategy. Other activities include customised market and trend watch, research in the areas of loyalty and innovation, organisation of think tanks and strategic hackathons. Mentoring, coaching, organisation and process redesign and accompanying strategies to make things happen. 

Who - A unique blend of academic and strategic, vast experience in all commercial areas and different countries, cultures and business models, she held senior executive and board membership positions with Lufthansa Passenger Services and for Lufthansa Systems, British Airways Group (Deutsche BA), Virgin Express / Brussels Airlines, the TUI group and Aerosvit Ukrainian Airlines. 

She started her own consultancy and outsourcing company XXL Solutions in 2010, with a focus on customer, technology, new revenue models and innovation. Since then she worked on transformation projects including among others Aer Lingus (distribution platform strategy and digital), Monarch Airlines (whole commercial range), Air Malta (survival strategy and quick wins without investment), Peach Airlines/Japan (ancillary revenue strategy), Hamburg Airport (innovation hub) as well as ebay, banks and insurances (modern loyalty strategies). Ursula is also a travel tech start up advisor and does volunteer work as a mentor at Everwise.

She also has an academic life replete with lots of theorising, writing. and (guest) lecturing about all this stuff. She has just started as visiting lecturer at City University of London. She organises the Hamburg Aviation Conference, a think tank bringing aviation together with different industries and science to discuss  She is a co-author of “Aviation and its Management - Global Challenges & Opportunities” (to be published November 2018) and a partner / contributor at medium.com. She has written several articles on modern aviation management, for Airline Business and 

Ursula is a renowned  speaker at a number of conferences and business events. 

Ursula is in the process of completing an MSc in Sustainability and Environmental management. 

Where – Her company and main base is Switzerland, but Ursula spends most of the time where her customers are. Her main areas of activities include Europe, Asia, Russia and Africa.

Why – The sheer passion of making things happen and creating an impact with people and customers. Using all the opportunities that the digital age offers to create a win-win-win solution to every situation. Innovative, authentic, independent, result oriented. 

Specialties - do things differently - Motivating teams and helping them to embrace change, building on each individual’s strengths. Designing and implementing business process change and authentic innovation programs. Understanding the commercial spectrum from scratch, old and new world. Helping organisations with fast turnarounds and sustainable strategies to succeed in the current dynamic environment and to turn the challenges of the digital age into opportunities. 

Website
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