think future 2019 will be 21-22Feb 

     think future 2019 will be 21-22Feb 


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What aviation and travel can learn from disruptors in retail and customer experience

What aviation and travel can learn from disruptors in retail and customer experience

Ocado - the online supermarket pioneer disrupting British retail and challenging Amazon with their unique business model

For 17 years Ocado has quietly developed innovative technology solutions to deliver an extraordinary customer experience. Early adopters saw the difference immediately just going through the shopping experience. Competitors ignored them or looked down on them.

 Aviation could learn a lot from this case. In our best of breed panel International Air Transport Association (IATA) #IATAAIRS last week Alexander von Bernstorff stated “Old wine in new bottles will not help our customers.” to point out the #airline #distribution dilemma for travel retail.

 

 

The past is less and less a faithful mirror of the future

The past is less and less a faithful mirror of the future

Hamburg, Budapest and Düsseldorf airports join forces to promote cost-effective gateway for Europe

Hamburg, Budapest and Düsseldorf airports join forces to promote cost-effective gateway for Europe