Speakers

2017

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Philippe Abdoulaye
Founder & CEO
ITaaS Now LLC

Keynote: The must do steps for business leaders to meet their disrupting industry challenges

Philippe Abdoulaye is the founder of ITaaS Now LLC, a business transformation consulting startup that helps companies adjust their business model including IT and prosper in the digital economy.. His clients include amongst others with Credit Suisse, American Express, Ralph Laurent Polo, Educational Testing Service (ETS), Weight Watchers International and Orange Business Services. Before devoting his work full time to ITaaS Now, Philippe served as IT strategy and transformation consultant for some of the prestigious brands including Cognizant and Accenture. more

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Faical Allou
Business Development Manager
Skyscanner

Presentation: How does technology influence airline planning?

Faical is in charge of the analytics products at Skyscanner and delivers insights and practices from the Internet ecosystem to the airline industry. began his career in 2004 in Spain and fell in love with the aviation business. After working for Air France and Royal Air Maroc, he joined a Lufthansa Consulting more

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Juergen Barthel
CCO / COO
checkin.com - the Catchment Area People

Interview: Data to enhance our understanding of our catchment area

With 30 years in aviation, Jürgen has been repeatedly working on pioneering technologies: Airline CRS automation, the first European Online Booking Engine, A-CDM and more recently his work on airport catchment area analyses. more

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Alison Bell
Vice President Strategic Sales
Datalex

Panel: Facing the changing customer behaviour

Alison Bell is Vice President Strategic Sales at Datalex. Alison has held senior management roles in technology and business consulting for the airline, hospitality and travel agency sector. more

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Jason Michael Bitter
CEO
Bravo Passenger Solutions

Panel: Redefining distribution

Jason has been CEO of Bravo Passenger Solutions since 2013. He has extensive airline experience including Skywest Airlines Pty Ltd, Peach Aviation, SkyEurope Airlines, Spice Jet, V-Bird and Finnair. Bravo Passenger Solutions take a fresh approach to airline reservations and passenger systems more

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Mignon Buckingham
Managing Director
ICLP

Presentation: Innovative strategies for airports to engage and service their customers

Mignon Buckingham is the leader of ICLP's growth and expansion internationally. ICLP is a worldwide leader in loyalty marketing and customer relationship management, working across all industries and with 25 years' experience in the travel sector. Mignon plays a key role in establishing the Group's suite of ancillary revenue products for the travel and financial services sectors. more

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Daniel Burkard
Deputy Airport Director, Director Non-Aviation Development, Adviser on External & International Relations
Domodedovo Moscow Airport

Panel: Re-inventing the airport - innovative approaches for loyalty, customer experience and non-aviation revenue

Daniel Burkard has extensive experience both in the airline and airport business, including 11 years with British Airways. Since 2012 Daniel is a member of the board of Airport Council International (ACI) Europe. more

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Anthony Calleja
Head of Analytics & Decision Support
Air Malta

Panel: Facing the changing customer behaviour

Anthony has over thirty years’ experience in the aviation industry within Air Malta across various departments from Finance to Operations to Commercial. Currently and for the past years he has been responsible for analytics and business insight to support strategic decisions within the areas of network planning, product development and customer focus. more

Susan Carter
Sue Carter
Senior Vice President Marketing
Farelogix

Keynote: Your organisation as "single source of truth" + Panel: Redefining distribution

As Sr. Vice President of Marketing at Farelogix, Susan Carter is responsible for developing and leading the execution of the company’s global marketing strategy. An energetic, resourceful, and talented business professional with extensive team building, project management, and problem-solving skills, Susan has 25 years of experience in marketing, product management, business analysis, and software development. Since joining Farelogix in 2005 in a product management role, Susan has very quickly risen through the ranks to increasingly senior executive leadership roles. more

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Jorge Diaz
CEO
AirGateway GmbH

Panel: Redefining distribution

Jorge Diaz founded AirGateway in early 2016 once he understood the direct-connect distribution model would not be widely adopted without a modern aggregation service properly designed for this purpose. more

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Harry Drok
Head of E-Commerce
Wizz Air

Presentation: Spotlight Wizzair: Insights into managing digital customer experiences - interview

Harry Drok is Head of E-Commerce at Wizz Air. Harry's background is retail. Before he joined Wizz Air he worked for C&A, the international Dutch chain of fashion retail clothing stores. He also co-founded online market place Horloges.nl and worked for Holland Trading Group, a global retailer specialised in luxury brands. more

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Michael Eggenschwiler
CEO
Hamburg Airport

Grand Opening Panel: Time for transformation. Is this it? What are the main challenges and opportunities and how can we meet them?

Michael Eggenschwiler is CEO at Hamburg Airport and Chairman of the Advisory Board for the Hamburg Aviation Conference. Michael started his professional carrier at Crossair in various management positions, he took over a senior management role at Swissair. more

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Michael Farrugia
Chief Technology Officer
Planitas Airline Systems

Presentation: Customer segmentation for airline merchandising

Michael Farrugia is the CTO of Planitas Airline Systems, a company specialising in airline business analytics. Michael has over 10 years experience working with different airlines to supply information and deliver insight. Recent work focused on supporting revenue management, loyalty and CRM business processes. more

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David Friderici
Vice President & Head of Product Management & Strategy of Airline Travel Services
IBS

Panel: Redefining distribution

David Friderici is Vice President & Head of Product Management & Strategy of Airline Travel Services (ATS) at IBS Software Services. He manages a wide portfolio of products across airline passenger services and airline staff travel domains. He is currently spearheading the development of the iTravel platform, a sophisticated, multi-layer e- commerce platform for airlines, tour operators, TMCs, OTAs, Cruise Lines and Hotels, at IBS. more

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Julia Gebert
Senior PR Manager DACH and Middle East
Blacklane

Presentation: An innovative solution to transport problems: Blacklane, your professional driver

Julia Gebert is an experienced communication professional and in her current function Senior PR Manager with Blacklane since 2015. In this role, she is responsible of raising Blacklanes profile in German- and Arabic-speaking countries. Julia disposes of several years of international working experience, including stays in Tel Aviv, Damascus and Beirut. more

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Peter Glade
Chief Commercial Officer
SunExpress

Panel: Re-inventing the airport - innovative approaches for loyalty, customer experience and non-aviation revenue

Peter Glade is Commercial Director with SunExpress, which is a joint venture between Lufthansa and Turkish Airlines. He has a thorough airline background, having held senior positions with Austrian Airlines, Star Alliance, and Lufthansa German Airlines. Peter also worked several years as a consultant with Accenture, more

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Ville Haapasaari
Senior Vice President, Airport Director
Helsinki Airport / Finavia

Presentation: Re-inventing the airport customer experience

Ville Haapasaari is Senior Vice President with Finavia and Airport Director of Helsinki Airport. Before joining Finavia he worked in the maritime business, holding various senior management positions with Finnlines. He has been a board member of Lentoasemakiinteistöt Ltd. since 2014. more

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Paul Halpenny
Group Director of Supply
Hostelworld

Presentation: The Hostelworld story

Paul joined Hostelworld in 2010, is the Group Director of Supply for Hostelworld Group and is responsible for partnership revenue and supply growth. Prior to joining Hostelworld he was the Managing Director of International Operations for Best Western Hotels. Paul was recently appointed to the board of the British Educational Travel Association (BETA).

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Konsta Hansson
General Manager & Principal Consultant
Reaktor Aero

Presentation: The impact of user centric design

Konsta Hansson has an extensive background involving several different industries, having spent the last 17 years building products, product and business strategies and executing those strategies. His history ranges from computer games technology to consumer electronics and software services. Besides cutting-edge technology, one of the common denominators between all the business areas has been the consumer and her needs. more

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Manuel Heidler
Managing Director
Beontra

Presentation: There is no day like today

Manuel Heidler is Managing Director of BEONTRA, a Leidos company. He has played an integral part in developing the market leading scenario planning suite, helping to avoid queues for customers and increase efficiency for airports and airlines as well as transparency for regulators. more

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Lewis Holland
CEO & Founder
DiscountIF

Presentation: DiscountIF - the innovative alternative to price promotions

Lewis Holland is the founder and CEO of the leading gamification software service, DiscountIF. He has well over 10 years’ experience in growing multi-million revenue earning digital products and services. He has led online products across global regions and channels with a high focus on customer satisfaction and engagement. He’s also headed innovation teams for FTSE100 brands such as Betfair, which led him to launching his own company. more

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Radu Iliescu
Head of Digital Retail Consulting
Branchspace

Presentation: Personalized retailing for mobile experiences

Radu ​lead​​s the digital retail consulting practice at Branchspace, a travel retail ​consultancy and ​technology ​provider. He has extensive experience​ in aviation commercial technology, eCommerce strategy and best practices and business case evaluation more

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Kenny Jacobs
Chief Marketing Officer
Ryanair

Executive Interview

Kenny Jacobs is Chief Marketing Officer of Ryanair, Europe’s biggest and the world’s leading low-cost airline. He is responsible for sales, marketing and customer service at Ryanair. Kenny has spent most of his career in retail, with Tesco PLC as marketing director in Tesco Ireland and brand director for Tesco UK. more

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Thomas Jaeger
CEO
ch-aviation

Panel moderator: Redefining distribution

Thomas Jaeger is the Chief Executive Officer and founder of ch-aviation, a Swiss airline intelligence provider.
Thomas’ background prior to setting up ch-aviation has been in airline commercial IT with him having previously served as Product Management Director for airline IT providers Mercator and Radixx. more

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Ulla Keino
Entrepreneur, Owner/CEO, Assoc. Director, Frequent Flyer
UK Art Ltd., Jet Solutions Aviation Group, Sea Focus

Panel: Bye bye loyalty, welcome best price and ancillary revenues? Is there a future for loyalty programs?

Ulla Keino is an entrepreneur, owner and CEO of UK ART LTD, She is also Executive Director of SeaFocus, Executive Maritime Business Platform, also owned by UK ART LTD, organiser of high level sales and new business development events and meetings. Recently she also joined Jet Solutions Aviation Group as Associate Director. more

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Zdenek Komenda
Vice President Business Development
Kiwi.com

Spotlight: The kiwi.com story + Panel: Redefining distribution

Zdenek is a true entrepreneur, and was involved in various start ups before joining Skypicker which recently rebranded into Kiwi.com and is going through a phenomenal growth story. Graduated in 2013 but already got valuable experience from such companies as L'Oréal, Nintendo or Amazon. On the way, he fell in love with online startups and travel industry. Currently, he pushes global business development of Skypicker.com respectively Kiwi.com to another level with a motto "The sky is the limit!".
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Joe Leader
CEO
APEX (Airline Passenger Experience Assoc.) / IFSA (International Flight Services Assoc.)

Keynote: The hyper-connected airline's keys to win in a changing world + Panel: Facing the changing customer behaviour

Joe Leader was selected by the Airline Passenger Experience’s Board of Directors as the association’s Chief Executive Officer in August 2015. Alongside APEX’s worldwide team, Leader prominently positions APEX as the most influential, value-driven membership organization in the passenger experience. A forerunner in aviation and technology, Leader has been influencing the passenger experience for more than two decades. His career began at American Megatrends, Inc. (AMI), a technology company with products in over half of the computers of the world at that time including wide use in aviation, entertainment, and in-flight technology companies. more

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Eli Lejeune
Marketing Manager, Digital & CX Professional
Eindhoven Airport

Presentation: Airport branding and digital presence to engage customers

Eli is a marketing, branding and CX professional with over 10 years of international experience in on- and offline marketing strategy and communication management. With a strong focus on strategy, customer touchpoints and innovative use of branding, advertising, social media, customer insights and brand partnerships. more

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Jeanne Martinson
Diversity strategist, best-selling author

Keynote: Why working with and selling to other onions leads to success

Jeanne Martinson is a diversity strategist and best-selling author who has worked with clients throughout North America and Europe to assist them in attracting, retaining and engaging their ideal workforce. more

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Paul Mewett
EVP Business Development & Global Strategy
Portr Ltd. - “Making a virtual bag drop a reality”

Presentation: Making a virtual bag drop reality

Paul is the Executive Vice President responsible for business development and global expansion at Portr Ltd. Based in London and with 30 years of industry experience, Paul’s efforts are aimed at continuous improvement as it relates to simplifying passenger and baggage processes. more

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Philip Micallef
CEO, Engineer, Entrepreneur, Consultant
Olivetti, Air Malta, Sita, Equant

Grand Opening Panel: Time for transformation. Is this it? What are the main challenges and opportunities and how can we meet them?

Philip Micallef worked for Olivetti in Italy, Switzerland and Spain. He later worked for SITA (Societe Internationale de Telecommunications Aeronautique) in Paris applying ICT solutions to the airline industry and later for Equant Business Services on network services for airlines. He was CEO of Malta Enterprise and later spent two years as Chief Executive of the Bermuda Regulatory Authority which he set up from scratch. Until recently, Philip spent two years as CEO of Air Malta to bring it back on track with the EU Restructuring Plan, in a very challenging period. more

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Robert Moerland
EVP Global Business Development
Loyyal

Panel: Bye bye loyalty, welcome best price and ancillary revenues? Is there a future for loyalty programs?

Robert Moerland works at Loyyal, a blockchain development company headquartered in New York City, as EVP Global Business Development. He is responsible is responsible for the company’s growth towards its goal to establish Loyyal as the “Internet of Loyalty. Robert brings over 15 years of global experience in designing and implementing loyalty programs and innovative solutions for some of the world’s biggest brand names. He has experience in the hospitality, financial services and airline sectors gained from working at Carlson Marketing (AIMIA), Loylogic, and Engage People. more

Pascal Moyon
Pascal Moyon
Head of Global Digital Performance
HSBC

Grand Opening Panel: Time for transformation. Is this it? What are the main challenges and opportunities and how can we meet them?

One of the first CDOs in Europe, Pascal is a highly respected business leader with a strong track record in data and digital transformation, i.e turning around companies’ analytics and marketing strategies and organisations fast and effectively.

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Mathias Mueller
Account Manager Retail
Traxas Media

Presentation: Personalized retail offers - real time: attention, reach, revenue. An innovative solution by Traxas.

Mathias has joined the Traxas team in 2016 as the Account Manager Retail and is also responsible for interactive screen solutions. After having worked in the furniture retailing industry, he graduated as a sport economist at University of Potsdam. more

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Patrick Murphy
Chief Advisor Peach Airlines, Japan
Previous Chairman of the Board at Ryanair

Grand Opening Panel: Time for transformation. Is this it? What are the main challenges and opportunities and how can we meet them?

Patrick Murphy has worked in the airline industry for over 40 years. He has been a senior executive of marketing, strategic planning and corporate development with Aer Lingus; he was the Chairman of Ryanair when it started as a low cost airline; he was Director of Corporate Development at IATA for a number of years; and he has been consultant and advisor to a number of airlines starting up low cost operations around the world for the past ten years. more

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Jonathan Newman
Commercial Director
Caravelo

Presentation: Chatbots - the hot topic for 2017: Conversational commerce and retailing + Panel: Bye bye loyalty, welcome best price and ancillary revenues?

Jonathan is the Commercial Director of Caravelo. Prior to joining the Caravelo team Jonathan held senior sales management and commercial leadership roles within Etihad, Air New Zealand and US Airways in a number of locations including the UAE, Japan, Hong Kong and Europe. more

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Peter Parkes
Strategy Director
Made by Many

Panel: Facing the changing customer behaviour

Peter's career has spanned corporate communications, product marketing and business strategy, with a focus on mass-market consumer technology products and systems.
At Made by Many his role sits somewhere between that of a traditional strategy consultant and portfolio product manager. He leads small multidisciplinary teams of product managers, designers and software engineers to create groundbreaking new products and services for its clients. more

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Tim Pearce
Manager EMEA
Everwise

Presentation: How to develop talent for the rapidly changing world?

Tim has been a voluntary mentor on the Everwise platform before he joined the company as their representative for EMEA. Other business interests include Bounce International, CSI Computer Systems Intergration Ltd., NCR and Captured. more

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Dr. Marco Remiorz
Deputy Managing Partner
Dabelstein & Passehl

Conference Moderator

Dr. Marco Remiorz joined the lawyers Dabelstein & Passehl in 2004. He became a partner in 2008, and he has been deputy managing partner since 2013. Marco also served as president of the Commission on Transport Law at the AIJA (International Association of Young Lawyers) 2008-2011, deputy chairman of the Transport Law Committee of the ABA (American Bar Association, International Law Section) 2011-2014 and lecturer on Transport Law (Helmut-Schmidt-Universität) and Insurance Law (University of Hamburg) more

Mike Robinson
Mike Robinson
Product Marketing Manager
Amadeus IT Group, ex Frontier Airlines

Presentation: Customer segmentation for airline merchandising

Mike Robinson joined the Merchandising Solutions team at Amadeus in September, 2016. Before that, he served as Ancillary Program Manager at Frontier Airlines. Mike developed Ancillary product offerings including checked bags, pre-assigned seats, and change/refund. He also created or grew partnerships with Avis/Budget, AIG, and the Expedia Affiliate Network. Mike specializes in developing customer centricity and creating competitive advantage through tactics based on economics, data science, and ecommerce merchandising. At Frontier, he designed targeted mixed bundling of Ancillary offerings based on Adams & Yellen’s work, wrote integer linear programming algorithms for a custom seat-assignment pricing tool, and designed rental car merchandising utilizing dynamic cohort assignment. more

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Prof. Dr. Eyden Samunderu
Program Director
ISM International School of Management

Panel: Bye bye loyalty, welcome best price and ancillary revenues? Is there a future for loyalty programs?

Dr Eyden Samunderu is Program Director for a Masters in International Business program at the International School of Management (ISM) in Dortmund. He is a leading consulting expert with a global perspective experience in air transport and holds a PhD in Strategic Management . Prior to a career-switch into academia, Dr Samunderu worked for numerous corporations in the UK including Alfred Dunhill, Merrill Lynch and Oliver Wyman as a Senior Strategy Consultant. more

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Cord Schellenberg
Managing Director and Owner
Schellenberg & Kirchberg PR

Moderator

Cord Schellenberg is Managing Director and Owner of Schellenberg & Kirchberg PR. On television he is seen regularly as an economics and aviation expert, for instance as a live commentator of major events. Cord belongs to a small circle of German-speaking aviation experts with profound media experience. His professional passion is directed at civil aviation and the travel industry, two fields representing mobility and globalisation. more

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Marjan Schoeke
Head of Network Development
Monarch Airlines

Interview: Data to enhance our understanding of our catchment area

Marjan Schoeke held senior management positions with airlines and airports. Before joining Monarch Airlines as Head of Network Development he was Director Airline Marketing with Berlin Brandenburg Airport. Other airline experiences throughout his career include Hapag Lloyd Express/TUI and Ryanair, more

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Ursula Silling
CEO & Founder
XXL Solutions - do things differently

Moderator

Ursula held senior executive positions and board memberships with Lufthansa Passenger Services and Lufthansa Systems, British Airways, Virgin Express, Brussels Airlines, the TUI group and Aerosvit Ukrainian Airlines. She worked on projects including Aer Lingus, Monarch Airlines, Air Malta, Peach Airlines, Hamburg Airport as well as ebay, banks and insurances. She also has an academic life replete with lots of theorizing, writing. and (guest) lecturing about all this stuff. She organises the Hamburg Aviation Conference, bringing aviation together with different industries and science to think future. She is a renowned speaker at a number of conferences and business events. more

Michael Smith
Michael Smith
Managing Partner
AI Group Inc.

Panel moderator: Bye bye loyalty, welcome best price and ancillary revenues?

In his current role, Michael designs and develops the agendas for Ai’s market leading events. From loyalty, ancillary merchandising to payments and fraud Ai, via its events, helps delegates connect not only with their peers but also market leading content and insights. He’s also a co-founder of the Loyalty Fraud Prevention Association and has been actively moderating Loyalty Fraud Prevention sessions for the last few years. more

Quicket
Djois Franklin Sronipah
Co-Founder
Kwiket

Executive Interview: Quicket & the future of travel & technology

Mr. Djois Franklin Sronipah is a Co-founder of mobile start up Kwiket. He has over 19 years of experience in product marketing, channel building and global sales. Before private equity, he spent four years in IT, creating and executing go-to-market strategies at NexGen and Advanced Micro Devices as well as twelve years in various business development, product marketing and sales roles at Microsoft Europe, Middle East and Africa. He is responsible for WW start-ups’ engagement in web, mobility, and social space to structure, execute, and manage company’s investments. Mr. Sronipah serves as a Board Director of Emedgen, graFighters, and Zanymation. more

Torben Tost
Torben Tost
Digital Communications & Marketing Manager
Hamburg Airport

Presentation: Messaging: Whatsapp, Snapchat, Chatbots - communication from service to entertainment

Torben Tost has worked in the communications department of Hamburg Airport since 2012 where he first took on the position as Manager Press and Public Relations. Currently, he is responsible for the digital communication channels of the airport. Before, he was a PR Consultant in an agency in Hamburg where he worked for clients from the economics, tourism and politics sectors for five years. more

Stephean Uhrenbacher
Stephan Uhrenbacher
CEO
FLIO

Panel: Re-inventing the airport - innovative approaches for loyalty, customer experience and non-aviation revenue

Stephan Uhrenbacher is a serial entrepreneur and investor based in Hamburg, Germany. Stephan is CEO of FLIO, the global airport app. He is founder and chairman of private accommodation marketplace 9flats. Previously Stephan founded Qype which he built into Europe’s largest local review web site, first as CEO and then on the board of directors until Qype was acquired by Yelp in 2012. He also cofounded avoacadostore.de, Germany’s largest eco market place. Stephan’s previous roles were COO for pharmacy DocMorris and Head of Northern Europe of lastminute.com. more

Antoine Vella
Antoine Vella
Manager Direct Sales & Digital
Air Malta

Presentation: DiscountIF - the innovative alternative to price promotions

With over 20 years’ experience in the airline industry and over 10 years in digital, Antoine has been involved in implementing and improving online experience in a number of airlines, including Air Malta and Gulf Air. He has worked at selecting and managing e-commerce platforms and is currently responsible for the digital transformation of Air Malta. more

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Oliver Wagner
Member of the Board, Chief Commercial Officer
Eurowings, Lufthansa Group

Grand Opening Panel: Time for transformation. Is this it? What are the main challenges and opportunities and how can we meet them?

Oliver Wagner is Chief Commercial Officer at Eurowings, a member of the Lufthansa Group. He joined the Executive Boards of Eurowings in November 2015. His previous experiences include Director Miles & More, VP for Lufthansa's worldwide ground product and services, Senior VP Direct Services and Member of the Board of Germanwings. more

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Iain Webster
Global Loyalty Consultant
ICLP

Presentation: Understanding the four reasons to engage in airport loyalty

Iain is a seasoned loyalty program change specialist, having previously spent over 20 years client-side, in senior management roles at British Airways and Qatar Airways. He has also worked as VP International for Points.com, the world’s first and largest online points exchange.
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Ingo Wuggetzer
Vice President Cabin Marketing
Airbus Operations GmbH

Panel: Facing the changing customer behaviour

Ingo Wuggetzer, Vice President Cabin Marketing. In this role Ingo is responsible for the complete coverage of all Cabin Marketing activities – starting with Trend & Market Research to identify Future Customer Needs, up-to Customer campaign activities to create value added solutions by consumer centric approach. Therefore he also drives the relevant channels to promote cabin advantages, including fairs, exhibitions and the Sales mock-up centre. more

2016

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Ludger van Bebber
CEO
Airport Weeze

11th February 2016: The new generation airport.

Ludger van Bebber has been CEO of Airport Weeze since 2004. He managed the airport with extreme foresight successfully through difficult periods in spite of the dependency on Ryanair as the main customer.
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ralph beisel
Ralph Beisel
Managing Director of the
German Airports Association (ADV)

10th February 2016: Panel "The paradoxes of technology – how do we feel about the digital experience?"

Since the beginning of 2007, Ralph Beisel has been Managing Director of the German Airport Association ADV, headquartered in Berlin, Germany.. Ralph worked as a management consultant in the travel & transportation sector with a particular focus on the aviation industry for more than 13 years. As a partner at Arthur D. Little, he was in charge of the Aviation Competence Centre Europe. Ralph was also Director of International Hotel Procurement in 2006 at Thomas Cook. more

mairead brady
Dr Mairead Brady
Trinity College Dublin, The University of Dublin

10th February 2016: Smart meets fast - how digital changes our world

Dr Mairead Brady is an Assistant Professor in Marketing at the School of Business, Trinity College Dublin, the University of Dublin. She gained her Ph.D. at the University of Strathclyde in September 2001. Her main research is on technology and marketing with a current focus on marketing simulations and gamification within the university environment. She is the academic lead on an online marketing simulation game developed by Pearson Education.Dr Brady has over 80 publications with publications in the Journal of Marketing Management, the Journal of Business and Industrial Marketing, International Journal of Technology Marketing, Irish Marketing Review, Irish Journal of Management and Management Decision. more

mignon buckingham
Mignon Buckingham
Managing Director
ICLP

11th February 2016: The new generation airport

Mignon Buckingham is the leader of ICLP's growth and expansion internationally. ICLP is a worldwide leader in loyalty marketing and customer relationship management, working across all industries and with 25 years' experience in the travel sector. Mignon plays a key role in establishing the Group's suite of ancillary revenue products for the travel and financial services sectors. Mignon serves as a board member of ICLP's parent company, The Collinson Group. more

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Andrew Cowen
CEO
HongKong Express Airlines

10th February 2016: Top Industry Leader Opening Panel

Andrew, now at his 8th low cost airline, is a specialist in start-up/early stage, high growth LCCs having focused on the sector for the past 16 years. Most recently, from Mar 2013 to date, Andrew has been working at Hong Kong Express driving its transformation into a low cost carrier (LCC). more

Iliana Cruz
Iliana Cruz
Executive Director of Revenue Management, Pricing and Distribution
LOT Polish Airlines

Iliana Cruz has extensive global experience in Pricing and Revenue Management, as well as in other commercial areas.. She has worked with leading airlines such as Northwest Airlines (currently Delta), KLM, Mexicana Airlines, Air Baltic and as independent consultant with leading carrier in Africa. Additionally, she was Managing Director for retail on board serving different airlines in Europe. Currently, she is part of the executive team of LOT Polish Airlines in charge of Revenue Management, Pricing and Distribution team. more

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Peter Devlin
CEO & Founder
Local

11th February 2016: Daring to be different

Peter is CEO and founder of Local, a mobile site that connects airlines, retailers and passengers in a way that generates ancillary revenue for the airline while enhancing the passenger’s trip. Targeted recommendations and enhanced service offerings are delivered to the passenger via Local, a concise, curated city guide and are based on the passenger profile.
Peter began writing travel blogs while touring the world with his band The Devlins in the 90’s. more

Radoslav Dutkowski
Radoslaw Dutkowski
Director eCommerce and Ancillary Services
Lot Polish Airlines

10th February 2016: Panel "The paradoxes of technology – how do we feel about the digital experience?"

Radoslaw Dutkowski is Director eCommerce and Ancillary Services with Lot Polish Airlines. Prior to this Radoslaw held various managerial positions with Gulf Air, Manager eCommerce and Manager Business Solutions. He was also Manager eCommerce with Arik Air. more

Niclas Dzikus NMD
Niclas Dzikus
Deutsches Zentrum für Luft- und Raumfahrt e.V. (DLR)

11th February: Panel "Innovative solutions to cut cost and increase efficiency"

Niclas Dzikus graduated at the Technical University Berlin. He holds a Dipl.-Ing. degree in Aerospace Engineering. His research interest is on air transportation, with special focus on airport operations and strategies to reduce the environmental impact of aviation. more

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James Edmunds
Head of Academic Department for Travel & Aviation; Frequent Traveller
Buckinghamshire New University

11th February 2016: The cold reality of end-to-end connectivity: A must have or just additional cost?

ames Edmunds is the Head of Academic Department for Travel and Aviation at Buckinghamshire New University. James covers a range of research and teaching areas associated with information technology within the commercial aviation and tourism sector, as well as running Europe’s largest university based commercial pilot training degree programme. more

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Michael Eggenschwiler
Chief Executive Officer at Hamburg Airport,
Chairman of the advisory board of the Hamburg Aviation Conference

10th February 2016: Top Industry Leader Opening Panel

Michael Eggenschwiler is CEO at Hamburg Airport. The 54-year old business graduate from the university of St.Gallen/Swizerland has assumed this role in March 2005 after two years as Managing Director of Hamburg Airport. Michael Eggenschwiler was Member of the Executive Board at Swissair. more

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Nicolas Günther
Head of Sales Germany
Travelzoo

Nicolas Günther is Travelzoo’s Head of Sales in Germany and has been in this role since January 2015. As well as being responsible for the entire German sales team Günther also manages advertising opportunities for hotels, airlines, cruise companies, tour operators, tourism associations and local leisure providers. Before joining Travelzoo Nicolas held various management responsibilities with hotel Navigator and Deutsche Bank Private and Business customers. more

Vincent Harrison Dublin Airport
Vincent Harrison
Managing Director
Dublin Airport

11th February - Panel: The new generation airport

Vincent Harrison has held the role of Managing Director of Dublin Airport since 2014. Prior to this he was Director Strategy, Regulation & B2B and has also held senior financial roles within daa.Vincent has served as a member of the policy committee of ACI Europe, the representative body for European airports, and on the Council of the Irish Tourist Industry Confederation. He is currently a member of the Council of Dublin Chamber of Commerce. more

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Bjorn Hauksson
Managing Director
Isavia Ltd. (Iceland Airport Group)

10th February 2016: Top Industry Leader Opening Panel

Bjorn Hauksson assumed the position of Managing Director of Isavia ltd at the establishment of the company in 2010 when Keflavik International Airport ltd was merged with the national airports and air navigation service provider Flugstodir ltd. He had been the Managing Director of Keflavik International Airport from 2009. During the previous seven years Hauksson worked on the development of aviation infrastructure in Kosovo in various positions. more

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Job Heimerikx
CEO
AirFi

11th February 2016: The cold reality of end-to-end connectivity: A must have or just additional cost?

Job is a serial entrepreneur and founder of AirFi. After being too much of a frequent flyer, Job decided in 2010 that things could be organized differently inside the cabin. Job joins the conference to share ideas and innovations on how to create interactive passenger engagement with the airline brand and first and foremost entertain and create ancillary sales on IFE solutions from day one. more

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Frank Horch
Senator
Economics, Transport and Innovation Authorities Hamburg

Senator Horch was Member of the Executive Board of Blohm + Voss Shipyards & Services GmbH until he was appointed Senator in 2011. He has been President of Hamburg Chamber of Commerce since 2008. more

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Kenny Jacobs
Chief Marketing Officer
Ryanair

10th February 2016: Top Industry Leader Opening Panel

Kenny Jacobs is Chief Marketing Officer of Ryanair, Europe’s biggest and the world’s leading low-cost airline. He is responsible for sales, marketing and customer service at Ryanair.

Previously Kenny was CMO for Moneysupermarket plc., which has a set of digital brands saving consumers money on insurance, finance, energy and travel. more

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Pramod Jain
Managing Director
Sabre Austria

11th February 2016: Panel "Innovative solutions to cut cost and increase efficiency"

Pramod Jain is currently serving the role as Managing Director of Sabre Austria. The family of solutions Pramod leads delivers low-cost flight plans, a shared operational picture, and increased productivity. Prior to joining Sabre Austria, Pramod ran another acquisition business as Managing Director, Sabre Iceland tasked with integrating the Icelandic Big-data/Analytics platform technology and team with broader Sabre family. Pramod has multiple years of experience in development as well as leading large delivery and consulting teams to implement multiple complex projects to airlines all over the world. more

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Juha Järvinen
Chief Commercial Officer
Finnair

11th February 2016: Daring to be different

In October 2014, he took over as Chief Commercial Officer for Finnair, with responsibility for airline's commercial functions, cargo, tour operator and travel agency units.Juha has 18 years of aviation experience with positions in passenger commercial & airport operations, customer fulfilment centre services as well as cargo logistics. After 14 years with Scandinavian SAS Group in various European locations and at head office in Stockholm, he managed the Finnair Cargo subsidiary as Managing Director during 2012-2014, with focus on re-positioning the cargo unit. more

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Stephan Jung
Managing Partner
Eisberg Positioning

11th February: Innovative approaches and how to make them happen

Stephan Jung is regarded as one of THE visionaries for future trends when it comes to innovation, consumers and retail. He is Chairman of Retail Innovation at the International Council of Shopping Center, visiting Professor at several universities and refreshes several advisory boards. more

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Konstantinos Kalligiannis
Assistant Professor in Aviation
Hellenic American University

10th February 2016: Panel "The paradoxes of technology – how do we feel about the digital experience?"

Konstantinos is currently an Assistant Professor in Aviation at the Hellenic American University (joined in 2010). Before that, he taught the Marketing Management Class for the Online MBA for Aviation Professionals at Daniel Webster College (U.S.) as well as in the Cyprus Institute of Management in Cyprus and NYC in Greece.In terms of his Aviation Consulting Career, Konstantinos has played a key role in major and challenging airport projects of the global aviation industry. Some of these high profile recent projects include the bid development for the Greek Regional Airports’ privatization in Greece, the Airport Operations Manual (AOM) update for Pafos International Airport in Cyprus, and air traffic forecast development for EC Harris. more

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Joe Leader
CEO
APEX (Airline Passenger Experience Assoc.)

Joe Leader was selected by the Airline Passenger Experience’s Board of Directors as the association’s Chief Executive Officer in August 2015. Alongside APEX’s worldwide team, Leader prominently positions APEX as the most influential, value-driven membership organization in the passenger experience. A forerunner in aviation and technology, Leader has been influencing the passenger experience for more than two decades. His career began at American Megatrends, Inc. (AMI), a technology company with products in over half of the computers of the world at that time including wide use in aviation, entertainment, and in-flight technology companies. more

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Laurent Lebard
General Manager
YieldIn

Laurent is co-founder and general manager of Yieldin, a startup which designs, develops and implements innovative solutions in RM & Dynamic Pricing, B2B Pricing or strategic Pricing simulators.This applies to both core business as well as ancillary revenue products and services across industries. more

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Lee Lipton
Director of Air Service and Cargo Development
Vantage Airport Group

11th February 2016: The new generation airport.

Lee Lipton is the Director of Air Service and Cargo Development for Vantage Airport Group. He leads the development of airline service, passenger growth and cargo traffic for the company’s eight airports in four countries. Lee’s career has focused on developing airline route networks, including roles in network planning, flight scheduling and business strategy. Lee has led the planning team at the network airline Aer Lingus in Ireland and held a number of leadership roles at U.S. low cost carrier Southwest Airlines. His airline career began in Baltimore, where he worked in Southwest’s airport operations and customer service departments.
more

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Artis Lismanis
Head of Analytics & Decision Support
Monarch Airlines

Artis leads a team of Commercial Insights Analysts that provides reporting, in-depth data analysis and development of analytical applications to support the key business decisions within Revenue Management, Network Development as well as Sales & Distribution. Artis is passionate about using data to unlock business value - using technology, data analysis expertise and a combination of agile and lean principles to provide timely and practical solutions to different business challenges. He started his analytics career as an Operations Performance Analyst at easyJet and soon after joined their Operations Research Team. more

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Prof.Dr. Benny Mantin
Associate Professor
University of Waterloo (Canada), KLU Hamburg

Benny has extensive expertise in dynamic pricing and revenue management with a focus on consumer behavior and the role of the digital economy. His research has been published in leading journals such as Marketing Science and Production and Operations Management. Benny is also a member of the advisory board of the Hamburg Aviation Conference. more

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Christopher Minner
Vice Presdient
Tampa International Airport

10th February 2016: Making the difference through customer satisfaction and technological progress

Chris is responsible for the air service development, airline real estate, commercial real estate, advertising, marketing and consumer research activities of Tampa International, Tampa Executive, Peter O. Knight, and Plant City Airports.Prior to joining Tampa International Airport, Chris was Assistant Vice President, Air Service Development for Dallas/Fort Worth International Airport with responsibility for passenger and cargo network development in the Americas, Europe, and Africa. He joined DFW from his position as the Manager of Oakland International Airport’s Aviation Marketing and Communications Department. more

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Stefanie Moulliet
Head of Wet FlightTraining Business Development
Lufthansa Flight Training GmbH

11th February: Panel "Innovative solutions to cut cost and increase efficiency"

Stefanie Moulliet is a dynamic, experienced and result-oriented key account management, sales and IT expert with extensive 14+ years track record in international aviation industry. Currently she is Managing Director Lufthansa Flight Traning Alliance and Head of WET Training Business Development. Previous experiences include Lufthansa Systems Europe and Americas, KPMG and Lufthansa Airline. more

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Patrick Murphy
Chief Advisor, previously Chairman of the Board at Ryanair

11th February: Keynote speech - What will the airline future look like?

Patrick Murphy has worked in the airline industry for over 40 years. He has been a senior executive of marketing, strategic planning and corporate development with Aer Lingus; he was the Chairman of Ryanair when it started as a low cost airline; he was Director of Corporate Development at IATA for a number of years; and he has been consultant and advisor to a number of airlines starting up low cost operations around the world for the past ten years. For the past twenty years he has been a consultant and advisor to a number of airlines including Lan-Chile, Aires of Columbia, Gulfair in Bahrain, Jordan Aviation Services, Felix Airways in Yemen, Viva Macau and All Nippon Airlines in Japan.

For the past five years he has been Executive Advisor with the low cost start-up Peach Aviation in Japan which was awarded the title “Best Low cost airline in Asia Pacific region for 2015” more

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Jon Norris
Vice President of Sales
Lumexis

11th February 2016: The cold reality of end-to-end connectivity: A must have or just additional cost?

Jon Norris is Vice President of Sales for Lumexis Corporation, a manufacturer and marketer of fiber optic and wireless inflight entertainment and communication systems.

Prior to joining Lumexis Jon was Executive Director of Trade Media and Events at Ink with responsibility for the Airline Passenger Experience and Airline Retail News magazines and a portfolio of international aviation industry conferences and exhibitions. more

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Michael O'Leary (replaced by Kenny Jacobs, CMO at Ryanair)
CEO
Ryanair

Michael had to cancel participation at short notice ;( We felt that you might be interested to read his biography in any case. Kenny Jacobs will be at the conference to replace Michael.

Michael O’Leary has served as Ryanair CEO since 1993. Born, in a stable at Christmas in 1961, he was a boy genius who excelled academically and in the sports field. Having represented Ireland at bog snorkelling and flower arranging, he graduated from Trinity College Dublin as soon as they could get rid of him. He became another boring KPMG accountant until divine intervention sentenced to him to lifelong servitude in the airline business, as he is manifestly unsuitable for employment in any properly functioning industry.-
Unfortunately Michael has just informed us that he cannot join as he has to do an unforeseen long haul .trip in this period now. However, we have the pleasure to welcome Kenny Jacobs, CMO at Ryanair, instead. more

Israel Obinyan
Israel Obinyan
Interim Executive
Barclays

10th February 2016: Panel "The paradoxes of technology – how do we feel about the digital experience?"

Israel Obinyan has extensive experience partnering with senior leaders within some of Europe's biggest financial services brands to shape and drive strategic transformation in the digital space. During the last two years, Israel has built the first business transformation team within Digital Banking at Barclays. Their mission was to design and deploy a new seamless customer experience, one where digital meets bricks and mortar in the high street branch (Digital in a Branch), allowing customers to stay in their channel of choice when opening new products. more

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Marcus Puffer
Vice President Global Loyalty Strategy
IBS Software Services

10th February 2016, Panel "The customer is king. Customer experience AND ancillary revenues as key to success."

In his role as VP Global Loyalty Strategy, Marcus is heading IBS‘ Loyalty Line of Business, responsible for the development, marketing, sales, delivery and operations of the iLoyal product suite. Prior to joining IBS, Marcus was General Manager of topbonus, airberlin’s loyalty program. He successfully managed the corporatization of topbonus and subsequent sale of 70% to Etihad Airways. Prior to that, he spent a decade at Star Alliance in roles spanning Network and Membership Development. He started his career with Austrian Airlines with a focus on market research and long term network planning. more

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Jan Reh
CEO
BAG2GO GmbH

11th February 2016: Daring to be different

Jan Reh is CEO of the BAG2GO GmbH headquartered in Hamburg. Evolved from a cross-industry collaboration he initiated during his time at Airbus with the partners T-Systems and RIMOWA, the project BAG2GO started in 2013 and attracted great interest world-wide, leading to the foundation of a wholly owned subsidiary of RIMOWA in 2014 under the name BAG2GO GmbH.
RIMOWA Electronic Tag is the first digital and fully integrated mobility solution for luggage that enables passengers to simply check in their luggage from home or while on the road. It consists of a RIMOWA suitcase, an airline app and a data module with display, which is fully secured integrated into the luggage. more

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Dr. Marco Remiorz
Deputy Managing Partner
Dabelstein & Passehl

Dr. Marco Remiorz joined the lawyers Dabelstein & Passehl in 2004. He became a partner in 2008, and he has been deputy managing partner since 2013. Marco also served as president of the Commission on Transport Law at the AIJA (International Association of Young Lawyers) 2008-2011, deputy chairman of the Transport Law Committee of the ABA (American Bar Association, International Law Section) 2011-2014 and lecturer on Transport Law (Helmut-Schmidt-Universität) and Insurance Law (University of Hamburg)
more

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Cord Schellenberg
Managing Director & Owner
Schellenberg & Kirchberg PR

Moderator

Cord Schellenberg is Managing Director and Owner of Schellenberg & Kirchberg PR. On television he is seen regularly as an economics and aviation expert, for instance as a live commentator of major events. Well-known for his skilled and diversified presentations, Cord has moderated conferences, discussion panels and events in Germany as well as abroad.

Cord belongs to a small circle of German-speaking aviation experts with profound media experience. His professional passion is directed at civil aviation and the travel industry, two fields representing mobility and globalisation. more

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Colin Schiller (cancelled)
President & Co-Founder
Everwise

Colin had to cancel his participation at short notice. In any case you might be interested to learn more about Colin. Therefore we left his biography.

Colin Schiller serves as President and co-founder at Everwise where he's responsible for product, programs, technology and business operations. Prior to Everwise Colin served as VP of Business Development for Audium where he built key customer relationships that led to a sale of the company to Cisco Systems. more

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Paul Sies
Commercial Advisor
bmi regional

10th February 2016: The customer is king. Customer engagement as key to success.

Paul Sies is a commercial specialist that has been able to use his skills in both the commercial, distribution, strategic and IT areas to develop better results for airlines and companies in the tourist and transport / IT sector. Over the past years Paul has also developed Commercial IT and positioning strategies for new start-up companies like Wataniya Airways, Nile Air and Camair-co, Maastricht Airlines, Saudi Gulf, Syphax Airlines and recently BMI Regional and in many cases has handled the implementation of these strategies and applicable systems (like Sabre, Radixx and Amadeus products) hands on as an extension of his recommendations. more

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Ursula Silling
CEO
XXL Solutions

Moderator

Ursula Silling is Founder and CEO of XXL Solutions GmbH, a boutique consultancy with focus on customer, technology, innovation and commercial transformation. She worked in various executive positions before founding XXL Solutions including the British Airways Group, Lufthansa, Lufthansa Systems, TUI and their low cost carrier HLX, the Virgin Group, Brussels Airlines, Aerosvit (Ukraine). She developed and implemented future loyalty and customer engagement concepts and digital strategies for aviation and hospitality stakeholders as well as for various retailers, insurances and banks. She advised technology start ups about their product and sales and marketing strategy.
more

Manish Sinha Sinha
Chief Operating Officer
GMR Hyderabad International Airport, India

Manish Sinha is a senior airport professional, presently working as Chief Operating Officer, RGI Airport Hyderabad. He is primarily responsible for management of Airport Operations strategically working on increasing overall operational efficiency, Business Excellence and ASQ improvement. One of the Key initiatives in the current role is to address the process overlap and conflict between different departments of Airport Operations for seamless passenger processing and aircraft turn around. In his leadership, Hyderabad Airport was awarded with ACI Director General's Roll of Excellence. more

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Wataru Tanaka
Design section - architect, designer of Tokyo Narita Terminal 3
Nikken Sekkei

11th February 2016: The new generation airport.

Wataru Tanaka is architect at Nikken Sekkei and the designer of Terminal 3 of Tokyo Narita airport. This terminal has received several awards and created a lot of talk about. Next to this project he designed House BB in 2009. more

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Henriette Thilert
Chief Commercial Officer
Braathens IT

11th February 2016: Daring to be different

Prior to her current CCO position at Braathens IT, she got extensive experience from commercial operations in the airlines Aer Lingus, Germanwings, Norwegian and Widerøe, heading ancillary, pricing and revenue management. She gained further insights as VP business development in big data company Boxever as well as being consultant for Radisson SAS Hotels and Hurtigruten cruises. She’s been instrumental to bring the subscription concept TravelPass to airlines, believing travelers as well as airlines will gain from long term mutual commitment more

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Stephan Uhrenbacher
Entrepreneur. Founder of FLIO, the global airport app.
Flio, previously Qype.com, 9flats.com, avocadostore.de

11th February, Panel "Daring to be different"

Stephan Uhrenbacher is a serial entrepreneur and investor. He s CEO of FLIO, the global airport app. He is founder and chairman of private accommodation marketplace 9flats. Previously Stephan founded Qype which he built into Europe’s largest local review web site. Qype was acquired by Yelp in 2012. Stephan also cofounded avoacadostore.de, Germany’s largest eco market place. Stephan’s previous roles were COO for pharmacy DocMorris and Head of Northern Europe of lastminute.com.
more

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Seb Wereszczynski
Head of Revenue
Monarch Airlines

Seb Wereszczynski is a commercial leader specialising in the delivery of business change through Revenue Management and Pricing transformation in customer focussed organisations. He worked for British Airways and Eurostar before joining Monarch Airlines. more

2015

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Marisa Blasco Bayona
Director of Revenue, Network, Sales and Distribution
Monarch Airlines

Think future panel 2 (12Feb2015 @12.15): How innovation can take business strategy to a new level

Marisa Blasco Bayona is Director of Revenue, Network, Sales and Distribution at Monarch Airlines. Marisa previously held various senior management positions with Iberia, Brussels Airlines and Hertz. She is globally one of the leading experts and innovators in terms of revenue management and pricing. Marisa is always curious about where the industry is moving and how technology can help to deliver customer expectations while finding additional sources of profitable revenue. She holds more than 18 years experience in the travel industry, covering different countries and different business models. more

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Audrey Benoit
Director Web & Social at mobistar and
Owner at Digital Nature

Session I Opportunities & limitations of technology (Wed 11Feb2015 @13.45): Managing the impact of technology on people and business strategy

Audrey Benoit has been Director Web & Social at Mobistar (Orange Group) since 2012. In May 2014 she also founded her own company, Digital Nature, helping large organizations transition to digital businesses. In the past, Audrey worked among others for the European digital agency group Emakina as Head of digital Emakina/Social & Emakina/Architects and for Brussels Airlines as Head of e-Business. more

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Anne Bergner
Professor of Integrated Product Design
Coburg University of Applied Science, Germany

Session III Business Success through innovative solutions: (Wed 12Feb2015 @09.15): Key elements of an innovation culture - why an interdisciplinary approach and design thinking are vital components

Prof. Anne Bergner is Professor of Integrated Product Design at the Coburg University of Applied Science / Germany. Among her various teaching assignments, she has been a visiting professor at the Bauhaus University in Weimar / Germany and visiting lecturer at the Indian Institute of Technology Guwahati / India. Her career as a designer includes work for Siemens and Gaggenau Home Appliances. She works as a design and communication designer for well known organisations such as BMW and Hitachi. more

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Mignon Buckingham
Managing Director
ICLP

Session II Knowing the customer to drive business performance (Wed 11Feb @15:15): Get to know the airport customer - and what influences their behaviour. Insight from a global survey

Mignon Buckingham is the leader of ICLP's growth and expansion internationally. ICLP is a worldwide leader in loyalty marketing and customer relationship management, working across all industries and with 25 years' experience in the travel sector. Mignon plays a key role in establishing the Group's suite of ancillary revenue products for the travel and financial services sectors. more

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